— LEGAL
Privacy Policy
📅 Effective Date: June 1, 2026 📍 A-Jacks Auto Services & Towing · Pasco, WA
A-Jacks Auto Services & Towing (“A-Jacks,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.ajxauto.com, contact us by phone or email, or use any of our towing, roadside, recovery, or related services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
We collect information in two ways: directly from you when you contact us or request services, and automatically through your use of our website.
Information you provide directly
- Name, phone number, and email address when you contact us or request a tow
- Vehicle information (make, model, year, license plate) needed to provide towing or recovery services
- Service location and destination address
- Payment information processed in connection with services rendered
- Messages or inquiries submitted through our website contact form or by email
- Business name and fleet account details for commercial customers
Information collected automatically
- IP address and general geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on the site, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect only for legitimate business purposes related to providing and improving our services.
- To dispatch towing, roadside assistance, or recovery services to your location
- To confirm service requests, provide ETAs, and follow up after a call
- To process payments and maintain service records
- To manage fleet accounts and commercial service agreements
- To respond to inquiries submitted through our website or by phone
- To comply with legal obligations, including those related to vehicle impound and storage
- To improve our website, dispatch processes, and overall service quality
- To send service-related communications — we do not send unsolicited marketing emails
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Service records — including dispatch logs, vehicle information, and payment records — are typically retained for a minimum of three years in accordance with standard business and legal requirements. Website inquiry data is retained for a shorter period unless it relates to an ongoing service relationship.
You may request deletion of your personal information at any time (see Section 8), subject to any legal obligations that require us to retain certain records.
6. Third-Party Links
Our website may contain links to third-party websites, including our online vehicle auction platform, social media pages (Facebook, Instagram), and Google Maps. These sites operate under their own privacy policies, and we are not responsible for their practices.
We encourage you to review the privacy policy of any third-party site you visit through a link on our website.
7. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
8. Your Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. As a Washington State business, we are committed to responding to reasonable requests in a timely manner.
You may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of any marketing communications we may send
- Request information about how your data has been shared
To exercise any of these rights, please contact us using the information in Section 11. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling a request.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes secure handling of payment information and restricting access to customer data to authorized personnel only.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
A-Jacks Auto Services & Towing
ame@ajxauto.com